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FAQs

Purchases

1. How do I place an order ?

2. What payments methods are supported ?

3. Is it safe to use my credit card for an online purchase ?

4. What if the price changes after I've ordered ?

5. Can I make changes to my order ?

6. Will I receive email confirmation ?

7. What happens if something I order is out of stock ?

8. Are there minimums ?

9. Why was my item/order cancelled ?

10. Who pays the transfer fee for offline payments ?

Delivery

11. How do I change the shipping method ?

12. How do I change my shipping address?

13. When will I receive my items after I place an order ?

14. Do you ship to my country and what are the shipping rates ?

15. Does the product price include the shipping price ?

16. How do I know if my items have been shipped or not ?

17. How do I track my order ?

18. Why is my tracking number invalid ?

19. If Customs duties are incurred, who is responsible for them ?

20. Would you please declare the item with lower price for me please ?

21. Is my shipping purchased items be protected by insurance ?

22. What happens if my package is lost or stolen ?

Return / Cancellation / Exchange

23. Can I cancel my order ?

24. What's your exchange and return policy ?

Account

25. Do I have to create an account with Creative Hand Nepal to purchase online ?

26. How can I set up a wholesale account ?

27. Are there benefits to creating an account ?

28. How do I view or change my account information ?

29. I Forgot My Password. How Do I Retrieve it to Log In ?

30. Will you sell or rent my e-mail address information to others ?

 

 

We are always happy to offer help and advice to our customers. We pride ourselves on the knowledge we hold on the products on display and will look to find a solution, if one is not immediately apparent. We are happy to receive enquiries via Email, although it's often easier and quicker to telephone with your question, as this allows us to learn more about your specific requirements.

 
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