1. How do I place an order?

Find the item you want. Click Buy now, Add to cart or Pre-order and it will be added to your Shopping cart. Carry on shopping if you want something else. Click Checkout at anytime to see what you've selected, change quantities or remove items. When you are ready to buy, click Checkout and Choose Shipping Method. Choose your Payment Option We'll email you an order confirmation. We'll get your order ready to send - relax and wait for your item!

2. What if the price changes after I've ordered ?

We constantly update our product range and prices. All our prices, are valid as shown on the website when you order. We'll confirm the amount payable before you complete your order. Even if the product price changes, you'll still be charged this amount.

3. Do I have to create an account with Creative Hand Nepal to purchase online?

You don't have to create an account to shop online with Creative Hand Nepal — you can shop as a guest. The information we require from guests is used to process your order, but is not stored for future purchases. Please Read our privacy policy.

4. Do you provide special orders?

Some items are special orders, non-stock items or longer lead time because they are manufactured to order. These orders situtations will have an note sent off, but if you do not receive it write us. Such items can take 1-4 weeks, depending upon the item. Long lead time items are usually noted as such.

5. Do you offer a refund if I am unsatisfied with an item?

Customer satisfaction is our primary concern. Refunds are not available on custom/special order/ wholesale items and associated set-up fees. However, we do issue refunds on items that are carried on a regular basis. The refundable amount will be the purchase price of the item less any shipping & handling charges. Also, the customer will be responsible for the return shipping charge which is also not refundable.

6. What payments methods are supported?

We accept the following type of payments: 1-We accept instant credit card payments through Pay Pal / 2 Checkout 2-Wire transfer to our bank account. 3- Money Order

7. Is it safe to use my credit card for an online purchase?

Rest assured that shopping at Creative Hand Nepal is safe! When you buy from PayPal / 2checkout you get connected to PayPal / 2CheckOut's (SSL) area, you can be one of millions of customers who have safely shopped over the Internet without experiencing any credit card fraud. PayPal /2CheckOut's secure server software (SSL) is the industry standard and the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This makes online buying more secure.

8. Will I receive email confirmation?

Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.

9. What happens if something I order is out of stock?

If something you order is Out of Stock, it will be put on backorder and we will do our best to notify you. Back order will be shipped unless you inform us otherwise. If you have a cancel date, please provide it at the Time you place your order.

10. Is my shipping purchased items be protected by insurance ?

It totally depends on your choice. Any item you purchase from us is excluding shipping and delivery cost, insurance, and other costs which relates to shipping and delivery process and safety during the process.

11. What happens if my package is lost or stolen?

Creative Hand Nepal is not responsible for replacing lost packages if UPS, Dhl , Fedex, Skynet, Tnt, Air Cargo, Sea cargo can verify the package was delivered. We provide an email with a tracking number once the package leaves our facility to insure you are familiar with the approximate delivery date.

12. Are there minimums?

We have different minimum order quantity at both our wholesale and retail shopping carts .All of our products carry a minimum quantity. This means you may order no less that the minimums, however you can order any quantity larger than that started. For example, if you were interested in 10 pecs of our green Tara wooden statue, you may order that, or any amount above 3 . you'll probably want to buy more than one item..Especially since you will find shipping cost more economical with the more items you buy - the cost per unit weight of shipping goes down dramatically with weight.

13. How can I receive a catalog?

Our most up to date product and pricing information can always be found online. Since we are constantly adding new products and services to our website, we encourage our customers to visit our website often to check out our ever-changing portfolio of products and services.

14. Is there a price difference if I order in larger quantities as compared to fewer units?

Yes, the prices are based on the quantities ordered.

15. How can I set up a wholesale account?

Setting up an account with us is easy! please check our Wholesale information pages for details on how to register. (Under “Registration & Forms” you will find what you need).

16. Are there benefits to creating an account?

When You sing up as a registered user you may have the benefit of reviewing all Past orders all Orders and editing Contact details .After you sign up as a registered Wholesale Account user you have added benefit of contacting us to get wholesale prices for All Order.

17. Does my account registration ever expire?

Your registration will expire if you don't activate your account within 30 days of submitting your registration, or if you don't access your account for 90 days.

18. Why do you want my email address / telephone number etc?

We ask for these details so we can contact you in case there is a problem with your order, or the delivery. We also inform our customers about new products, special offers, and other creative Hand Nepal news. Rest assured, we do not pass on telephone numbers or email addresses to other companies. If you do not want to receive any offers from Creative Hand Nepal via mail, please contact us, and we will make sure you won't get any such mailings.

19. Will you sell or rent my e-mail address information to others?

Absolutely not! Your privacy is our top priority. We collect that information for the sole purpose of communicating directly with you and providing a private, personal and pleasant shopping experience. At Creative Hand Nepal we want you to be able to shop with confidence. When your order is shipped, we will send an email containing delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.

20. I Forgot My Password. How Do I Retrieve it to Log In?

You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If account is no longer active, please contact Us to update your account. 1. Go to our main page www.creativehandnepal.com 2. In the Members Login box, click 'Forgot Password?'. 3. You will be taken to a form where you just have to enter your Email Address and click on 'Submit'. Your password will be sent to your via email.

21. I am having troubles using the site. How do I fix them?

The best way for us to help you in these circumstances is if you send us an email describing the problem you are having and any error message you may be seeing. Please send this message to us using the 'Contact Us' link at the top of the page and we will endeavour to get back to you as soon as possible.

22. My question is not in the above list. Can I contact you with more questions that I have?

We shall be pleased to answer any of your questions. We are approachable and friendly, so please feel free to contact us at any time info@Creativehandnepal.com Thank you for visiting us. We appreciate your support.