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Store Policy

Namaste / Tashi delek !
Creative Hand Nepal appreciates your business and will make every effort to provide a pleasant shopping experience. Prior to availing the services of this site, you are requested to kindly read the Terms and Conditions given below. If you wish to avail of the services of this site, then you will be bound to the Terms and Conditions listed. Creative Hand Nepal withholds the right to change or modify these Terms and Conditions if and when necessary. The new Terms and Conditions will be posted on this site and will take immediate effect. If you wish to use this site after this, the new Terms and Conditions will apply. Please read through the following in detail.


  • Guide to Definitions
  1. Creative Hand Nepal Pvt Ltd is the supplier of the goods.
  2. Creativehandnepal.com is the trading name of Creative Hand Nepal Pvt Ltd. Registered in Nepal.
  Company Registration No. 83431/067/068.
Registered Address: Kathmandu Nepal
  3.  “Buyer”, “user”, “you”, “your” refers to you as a customer placing an order with Creativehandnepal.com or you as a user of this Website.
  4.  “Goods/goods” or “Products/products” means the articles supplied and displayed for sale on the Website
  5.  “Website”  or “site” refers to www.creativehandnepal.com, or any subsequent URL that may replace it, unless specifically referring to external sites.


  • Services and Conditions of Use :
    As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.
  • Colours & Photographic Representation :
    We have done our best to display as accurately as possible the colours and photographic representation of items shown on this website, and to ensure they are a close and true representation of the item offered for sale. we hope that you will understand that the uniqueness and hand crafted nature of the products means that there may be slight variation in color or size.
  • Sizing :
    All sizes listed are the approximate dimensions of the opening.
  • Placing an Order :
    To be able to buy Products you have to: Register by providing your real name and correct address, phone number, payment details and other required information: be at least 18 years of age.
  • Order Online:  It's fast, easy, and secure. Visit our Privacy and Security page to learn why it's absolutely safe to shop with us online. Or Send us your inquiry by email (with code items, description size color, quantities), then we will send you back our approval answer and ask you to proceed to the first deposit payment (check our 'payment method').
  • Shipping & Handling Information :
    All orders placed will be delivered after 15-25 working days from the day of ordering the product. If a cancel date is required, please provide one at time of order.
  • minimum order :
    We have different minimum order quantity at both our wholesale and retail shopping carts .All of our products carry a minimum quantity. This means you may order no less that the minimums, however you can order any quantity larger than that started. For example, if you were interested in 10 pcs of our green Tara wooden statue, you may order that, or any amount above 3 . you'll probably want to buy more than one item..Especially since you will find shipping cost more economical with the more items you buy - the cost per unit weight of shipping goes down dramatically with weight.
  • Price Policy
  • All prices are in US Dollars.
  • All prices and availability of products are subject to change without prior notice.
  • Prices for the products do not include charges for shipping and handling .Separate charges for shipping, and handling   will be shown when you place your order.
  • We make every effort to be accurate with our pricing.
    Wholesale Price :
    Our wholesale Price varies based on the type of Product and the total order value. You will be required to sign in to see your wholesale prices.
    Errors on Pricing :
    Creative Hand Nepal  will try to make sure that pricing information on the Online Shop is correct. Occasionally however prices may not be correct. If the correct price is lower than the price stated on the Online Shop, Creative Hand Nepal reserves the right to refuse or cancel any order placed for a product that is listed  If the correct price is higher than the price stated in the Online Shop, Creative Hand Nepal  will notify you by phone or email of the correct price. In case you wish to cancel your order you have to notify Creative Hand Nepal . Creative Hand Nepal does not have to supply products at a price that is not correct.
  • Wholesale Order :
    If you would like to place a Wholesale Order (or browse the online wholesale catalog), please click on the Wholesale Login link and then click on REQUEST ACCESS to apply for access.
  • Payment Confirmation :
    If you send us payment by PayPal or 2checkout, once we received your payment, we will confirm your payment within approximately 1 business day. Before that, your order status will remain "Awaiting Payment". For payment by bank transfer and Western Union payment, please be noted that we can process your payment only if we got your correct payment information. If you failed to submit us the information online, please write us the information to info@creativehandnepal.com
  • Shipping Policy :
    Shipping Destinations Delivery: creative Hand Nepal delivers to all international destinations.
    Choose a Shipping Method:
    You can choose the shipping method you want on the Billing,  and Shipping,  during the Checkout process. There are three main shipping methods to choose from: curior, Air cargo And Sea Cargo
    International Shipping Policies:
    Insurance :
    We strongly recommend insurance on all orders. You can protect your package against loss or damage during shipping with insurance You can have your products insured by the cargo company. It costs 3% of the total order value. We are NOT responsible for lost or damaged orders caused by the shipping companies.
  • Order Cancellation:
    You can cancel your order if it has not yet been shipped. However, we shall not be able to process a cancellation once your order has been shipped. Note: All special orders including custom-made, tailor-made, plus size and personal name, slogan or logo imprinted items must be paid in full at time of order and may NOT be cancelled once your merchandise is under preparation.
  • Return Policy :
    Returns for online items can be made within 30 days of shipment for exchange or refund, no exceptions. We are not responsible for lost or stolen return packages, therefore we strongly recommend that you insure your return shipment. View our detailed Returns and Exchange Policy.....
  • Electronic Communications :
    When you visit Creative Hand Nepal or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that  such communications be in writing.
  • Anti-Spam policy :
    Spam, also known as junk mail, is an unsolicited email message. The term 'spamming' refers to transmitting, distributing or delivering any unwanted e-mail correspondence, especially in mass quantities, thru the electronic means of communication. We do not spam. We will e-mail you only in regards to a current order, or We do send mail to our private customer base once in a great while to those customers who subscribed themselves to our mailing list.  If, at any time, you do not want to receive any e-mails other than order information, just let us know and we will remove your contact information. Please note that it's unfortunately possible for spammers and computer viruses to "spoof" legitimate email addresses. If you receive a suspicious email that purports to be from us, do not open it.
  • Removing Your Details :
    You have the right to remove your personal information and preferences. In order to do this please write to us at: info@creativehandnepal.com ,Please include your name, address, and/or the e-mail address you registered with when you contact us.
  • Use of Web Site :
    Use of our web site is strictly limited for use of browsing and purchasing goods from Creative Hand Nepal. All materials on this site are copyrighted and are owned by Creative Hand Nepal. Use of this web site outside of these conditions, such as copying, downloading, posting, publishing, transmitting, or distributing by any means whatsoever, constitutes a violation of Creative Hand Nepal’s Web Site. COPYRIGHT LAWS PROTECT ALL CONTENT on this web site, including text, graphics and other elements. If you wish to use elements of our web site, you must obtain permission from Creative Hand Nepal's to do so.
  • Customer Agreement :
    By placing this order customer agrees to our terms and conditions This website is for  Creative Hand Nepal active customers only and cannot be accessed by non authorized users. This web-site should only be used as a reference tool. New accounts must be setup in-person with one of Creative Hand Nepal's.
  • Please contact Us for any question or problem, your satisfaction is Our priority ! We wish to please every customer and will do Our best to solve any dispute. If you meet any disappointment please Email Us in order to find a solution. With patience, communication and understanding any trouble can be solved. 
  • Thank you very much for your patronage. Our site would not be successful without the support of our customers and we greatly appreciate the opportunity to be your accessory artisans. Should you have any questions , please feel free to contact us and we will be more than happy to assist you.
    Thank you !

 
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