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Shipping Policy

Shipping Destinations Delivery: creative Hand Nepal delivers to all international destinations. You can choose the shipping method you want on the Billing,  and Shipping,  during the Checkout process. There are three main shipping methods to choose from: curior, Air cargo And Sea Cargo.

  1. Insurance :
    We strongly recommend insurance on all orders. You can protect your package against loss or damage during shipping with insurance You can have your products insured by the cargo company. It costs 3% of the total order value. We are NOT responsible for lost or damaged orders caused by the shipping companies.
  2. Risk of Loss in Transit/Delivery:
    The point of delivery shall be at our facility located in Kathmandu Nepal. All ordered merchandise(s) are carefully checked and packed before leaving our facility for shipping. Nevertheless, loss may occur in transit causes beyond Creative Hand Nepal 's control, including merchandise(s) being stolen, fires, strikes, lockouts and withholding of shipment in the event of any unforeseen governmental acts and regulations.  Creative Hand Nepal  shall not be liable for any losses of merchandise(s), failure to deliver or delays in delivery. Claims for loss of merchandise(s) or discrepancies must be made within 48hours after receipt of the merchandise(s). All claims of loss shipment must be made by customer with the carrier. We are happy to provide any information needed for you to make a claim.
  3. Claim Suggestions :
    Please look over your packages carefully. If there is visible damage to the outside of the box, you must note that fact when you sign for the package or it is difficult to get credit for the damaged merchandise from the carrier. If you are claiming damages, YOU MUST KEEP ALL THE ORIGINAL SHIPPING BOXES AND PACKING MATERIAL FOR INSPECTION. NO EXCEPTIONS!
  4. Duties and Taxes :
    International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Creative Hand Nepal, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order's contents by product type. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
  5. Non-Received Orders:
    In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Creative Hand Nepal for redelivery shall be claimed from the User placing the order.
  6. Product Shipping Errors:
    If Creative Hand Nepal have shipped wrong ordered merchandise(s) to you. Please report to us immedately within 48 hours of receiving your package(s). It has to be supported with proof of photographs taken on the wrong merchandise for our investigation. If error has been established to be from us,  Creative Hand Nepal will re-shipment of correct order to you at NO additional shipping cost.
  7. Shipping Charge:
    Shipment cost depends upon the size of orders, time frame of delivery and mode of shipment. All of our shipping quotes include documentation fees, local handling , packing & stuffing fees and all other local charges levied in the packing and delivery to your Country. We are offering different types and condition for shipment.

  8. Volumetric Weight: The shipping price is based on the greater of the volumetric weight or the actual weight. To calculate the volumetric weight: Volumetric weight (kg) = [length(cm) x breadth(cm) x height(cm)]/5,000cm = Example: A parcel with dimensions 30cm x 15cm x 10cm has the volumetric weight of 900g (30 x 15 x 10 / 5000). For odd-shaped,non-rectangular items, measurements are taken at the widest point

  9.  If the actual shipping cost and handling is less than what you have paid, we will send you a refund; and if it is more, we will send you an email requesting additional payment before we ship your order.

  10. Certain items (such as Herbal Product,Essential Oil,Herbal Soap, Wooden Items  ) are restricted in some countries. Please check your local regulations before purchasing these items.


 
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