Shipping Policy

Please read this document carefully. It contains your rights, obligations and important information relating to the return of products you have purchased via this web site.

The shipment fee that you organized is added to your total order fee. Your total order cost contains total order fee + shipment cost. (This section validated, if the shipment firm which we have agreed to service to honourable customer , choose.)

COVID-19 Update:
Due to the unpredictable effects of COVID-19 on logistics and transportation, we are extending the  shipping time of orders placed after 2020.2.20 by 10-15 additional days. The extension will vary based on the order's destination, shipping method, and any lockdown/logistics restriction.Thank you for your patience as we try to fulfill orders as quickly and safely as possible. Thank you for your understanding.

Shipping Destinations Delivery:
Creative Hand Nepal delivers to all international destinations. You can choose the shipping method you want on the Billing,  and Shipping,  during the Checkout process. There are three main shipping methods to choose from: courier, Air cargo And Sea Cargo.

Creative Hand Nepal currently ships orders via carriers who offer international shipping services at a competitive price, such as DHL, UPS, TNT, FEDEX and ARAMEX.

Delivery time & process:
The entire time frame for order delivery is divided into two aspects:
Processing time : The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping Time   : The time for your item(s) to travel from our warehouse to your destination.

The table below shows estimated Shipping times for international orders


Shipping MethodShipping TimeDelivery
DHL5 to 7 DaysDoor To Door
UPS5 to 7 Days
Door To Door
TNT7 to 10 Days
Door To Door
FEDEX5 to 7 Days
Door To Door
ARAMEX7 to 10 Days
Door To Door
AIR CARGO7 to 12 DaysInternational Airport Nearest to you
SEA CARGO45 to 60 DaysPort Nearest to you
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Self Pickup:
Self-pickup is only available for shipments within Nepal. Once your order is ready, we will contact you through the email address or phone number specified in your order. Orders must be picked up between 11:00am - 3:00pm, Monday - Friday (Except Saturday, Sunday and public holidays).

Insurance :
We strongly recommend insurance on Sea Cargo orders. You can protect your package against loss or damage during shipping with insurance You can have your products insured by the cargo company. It costs 3% of the total order value. We are NOT responsible for lost or damaged orders caused by the shipping companies.

Risk of Loss in Transit/Delivery:
The point of delivery shall be at our facility located in Kathmandu Nepal. All ordered merchandise(s) are carefully checked and packed before leaving our facility for shipping. Nevertheless, loss may occur in transit causes beyond Creative Hand Nepal 's control, including merchandise(s) being stolen, fires, strikes, lockouts and withholding of shipment in the event of any unforeseen governmental acts and regulations.  Creative Hand Nepal  shall not be liable for any losses of merchandise(s), failure to deliver or delays in delivery. Claims for loss of merchandise(s) or discrepancies must be made within 48 hours after receipt of the merchandise(s). All claims of loss shipment must be made by customer with the carrier. We are happy to provide any information needed for you to make a claim.

Claim Suggestions :
Please look over your packages carefully. If there is visible damage to the outside of the box, you must note that fact when you sign for the package or it is difficult to get credit for the damaged merchandise from the carrier. If you are claiming damages, YOU MUST KEEP ALL THE ORIGINAL SHIPPING BOXES AND PACKING MATERIAL FOR INSPECTION. NO EXCEPTIONS!

Duties and Taxes :
Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. Creative Hand Nepal is not responsible for customs and duties. For more information, please contact your local customs office.

RETURNS:
IF YOU ARE NOT HAPPY WITH YOUR  PURCHASE FOR ANY REASON, WE WILL BE HAPPY TO ACCEPT A RETURN. WE DO NOT ACCEPT EXCHANGES . YOU MAY RETURN YOUR PURCHASE WITHIN 30 DAYS OF YOUR ORIGINAL ORDER. ITEMS BEING RETURNED MUST BE IN THEIR ORIGINAL CONDITION . CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES.

Non-Received Orders:
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Creative Hand Nepal for redelivery shall be claimed from the User placing the order.

Product Shipping Errors:
If Creative Hand Nepal have shipped wrong ordered merchandise(s) to you. Please report to us immediately within 48 hours of receiving your package(s). It has to be supported with proof of photographs taken on the wrong merchandise for our investigation. If error has been established to be from us,  Creative Hand Nepal will re-shipment of correct order to you at NO additional shipping cost.

Shipping Charge:
Shipment cost depends upon the size of orders, time frame of delivery and mode of shipment. All of our shipping quotes include documentation fees, local handling , packing & stuffing fees and all other local charges levied in the packing and delivery to your Country. We are offering different types and condition for shipment.

Volumetric Weight:
The shipping price is based on the greater of the volumetric weight or the actual weight. To calculate the volumetric weight: Volumetric weight (kg) = [length(cm) x breadth(cm) x height(cm)]/5,000cm = Example: A parcel with dimensions 30cm x 15cm x 10cm has the volumetric weight of 900g (30 x 15 x 10 / 5000). For odd-shaped,non-rectangular items, measurements are taken at the widest point

 If the actual shipping cost and handling is less than what you have paid, we will send you a refund; and if it is more, we will send you an email requesting additional payment before we ship your order.

Prohibited items:
Certain items (such as Herbal Tea, Herbal Product, Essential Oil, Herbal Soap, Wooden Items  ) are restricted in some countries. Please check your local regulations before purchasing these items.