We offer a variety of shipping options to meet your needs, including standard, expedited, To accommodate various needs and preferences, we offer three main shipping methods for our customers: Courier Services, Air cargo And Sea Cargo. The available options and their costs will be displayed at checkout based on your shipping address.

Shipping costs are based on the weight and dimensions of the package, the destination, and the shipping method selected. We strive to offer the most economical and reliable shipping options and will provide a shipping cost estimate at checkout.

Yes, we ship to many countries worldwide. International shipping options and costs will be available at checkout. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the customer.

Delivery times depend on the shipping method you select and your location. Estimated delivery times will be provided at checkout. Please note that these are estimates and may vary based on factors outside our control.

The best shipping option depends on several factors, including the size and weight of your items, how quickly you need them, and your budget.

We do our best to ensure timely delivery, but sometimes delays occur due to weather, logistics, or other unforeseen circumstances. If your order is significantly delayed, please contact our customer service for assistance.

If your order hasn't been shipped yet, we may be able to update your shipping address. Please contact us as soon as possible. However, once an order is in transit, we cannot change the delivery address. When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

The tracking information normally appears after 1-2 days. If a tracking number is not searchable after this period of time, there are several possible causes. The shipping company hasn't updated the recent delivery information to their website.The tracking code was not correct. The parcel has been delivered a long time ago. Some shipping companies will renmove the tracking code history.If you cannot find a a tracking number after a long time, you can contact us.

Customs duties, taxes, and any other additional charges required for importing goods into your country are not included in the item price or shipping cost paid to our shop. Customer Responsibility: The buyer is responsible for all customs duties, taxes, and any other charges that may be incurred during the shipping process. These charges are determined by your local customs office and we have no control over them nor can we predict what they may be.

Please kindly note that we will declare the package at lower value to avoid tax and most of them are safe. In case tax is charged by the Customs, customers will be responsible for the tax. Please check if you should pay any duty fee in your country. You are responsible of it, if it is required.

It totally depends on your choice. Any item you purchase from us is excluding shipping and delivery cost, insurance, and other costs which relates to shipping and delivery process and safety during the process.

We are not responsible for lost or stolen packages. However, we would be happy to assist you in filing a claim with your Shipping Company. Please contact Us.

If you receive a damaged or incomplete order, please contact us within a specified period (e.g., 48 hours) of receipt with photographic evidence. We will work with you to resolve the issue, whether it be through a replacement or refund.

Yes, we are pleased to offer free shipping for orders over USD 500, exclusively within Kathmandu. This policy is designed to provide additional value to our customers who place larger orders.

We understand that some of our customers have preferences or existing accounts with specific shipping companies. While we have established partnerships with several carriers to offer a range of shipping options and rates, we are open to accommodating your needs.

After selecting to use your own shipping company and providing us with the necessary details, please arrange for your shipping company to pick up the order from our designated location. Communicate the pickup date and time to our customer service team so we can have your order ready and facilitate a smooth handover.

If you received the wrong product, faulty or damaged item, please email support@creativehandnepal.com within 30 days of the order date. We will gladly offer returns on new unused item(s) in original packaging within 30 days from your purchase date if you are in any way unsatisfied with your purchase. Buyer will bear all return shipping costs. All returned items will be throughly inspected and items must be unused. Once your return is received and inspected, we will process the refund. Please allow 7-10 business days for the return funds to appear in your account. Please read our full return policy

A: We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy. Please note: Return shipping charges are the customer’s responsibility.

All items purchased sale or marked down cannot be returned or exchanged. Wholesale and Custom items purchases are final cannot be returned or exchanged.

After you have placed your order, You can cancel an order within 48 hours of placing it After that 48 hour the order is sent into production and can't be cancelled. To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has sent into production, you will be unable to cancel it.

You don't have to create an account to shop online with Creative Hand Nepal you can shop as a guest. The information we require from guests is used to process your order, but is not stored for future purchases. Please Read our privacy policy.

Creative Hand Nepal Wholesale does not require you to pay any membership fee's in order to purchase.

Anyone can purchase from Creative Hand Nepal Wholesale.

To create a wholesale account, go to the top of the page and click Wholesale Page .Setting up an Wholesale account with us is easy! please check our Wholesale information pages for details on how to register. (Under Registration & Forms you will find what you need).

When You sing up as a registered user you may have the benefit of reviewing all Past orders all Orders and editing Contact details .After you sign up as a registered Wholesale Account user you have added benefit of contacting us to get wholesale prices for All Order.

Log in your account. The "My Account" page displays your Account Info. You can add or change your account information from this page. You can change your password, change your billing address, add or change a shipping address, review your order history from this page.

You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If account is no longer active, please contact Us to update your account. 1. Go to our main page www.creativehandnepal.com 2. In the Members Login box, click 'Forgot Password?'. 3. You will be taken to a form where you just have to enter your Email Address and click on 'Submit'. Your password will be sent to your via email.

We are always happy to offer help and advice to our customers. We pride ourselves on the knowledge we hold on the products on display and will look to find a solution, if one is not immediately apparent. We are happy to receive enquiries via Email, although it's often easier and quicker to telephone with your question, as this allows us to learn more about your specific requirements.

Each of our products is crafted by skilled artisans who use traditional and contemporary techniques. Unlike mass-produced items, our handmade products involve a personal touch, reflecting the unique style and passion of the creator.

Due to the nature of handmade work, each item is one-of-a-kind. Variations in color, size, and design are a hallmark of the craftsmanship, making your purchase truly unique.

Absolutely. We are committed to sustainability and ethical sourcing. We carefully select our materials to ensure they are environmentally friendly and ethically produced.

Yes, we love creating custom pieces tailored to your specifications. Please contact us with your ideas, and we'll work together to make them a reality. Note that custom orders may require additional time and cost.

Each product comes with specific care instructions to ensure its longevity. Generally, gentle handling and cleaning are recommended to preserve the quality and craftsmanship.

Our artisans take great pride in their work, adhering to high standards of quality. Each item is thoroughly inspected before shipment to ensure it meets our quality criteria and your expectations.

While we strive for accuracy in our photos, colors may vary slightly due to differences in monitor settings and the natural variation in materials

Production times vary by item and complexity. We provide an estimated delivery time with each order. Keep in mind that handmade quality is worth the wait!

Handmade products demand a higher price due to several key factors: Time and Labor: Quality Materials: Skill and Expertise: Customization and Uniqueness:

Supporting Artisans and Small Businesses: Your purchase directly supports the livelihoods of individual artisans and small businesses, contributing to local economies.