Information about shopping FAQs goes here.

How do I make a purchase?
Browse our collection and select the item you wish to purchase. Click on the product to view more details, choose any customization options available, and then add the item to your cart. Proceed to checkout when you're ready to complete your purchase. For any special requests or custom orders, please contact us directly through our website or provided contact information.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, 2checkout ,bank transfers and Money Transfer or payment apps. Specific options available will be listed at checkout.
Is it safe to use my credit card for an online purchase ?
When you make a purchase through Creative Hand Nepal and choose PayPal or 2Checkout as your payment option, you're immediately connected to their secure servers. Both PayPal and 2Checkout utilize Secure Socket Layer (SSL) technology, providing you with the safest shopping experience possible. SSL technology encrypts your credit card information, keeping it secure and protected from unauthorized access.
What if the price changes after I've ordered
We constantly update our product range and prices. All our prices, are valid as shown on the website when you order. We'll confirm the amount payable before you complete your order. Even if the product price changes, you'll still be charged this amount.
Can I make changes to my order
Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
Will I receive email confirmation
Once your order has been processed, you will receive an email containing your order number and a description of the items that you ordered. We ask that you review your order and make sure that we have the correct personalization information and item selection.
What happens if something I order is out of stock
If something you order is Out of Stock, it will be put on back-order and we will do our best to notify you. Back order will be shipped unless you inform us otherwise. If you have a cancel date, please provide it at the Time you place your order.
Are there minimums
We have different minimum order quantity at both our wholesale and retail shopping carts .All of our products carry a minimum quantity. This means you may order no less that the minimums, however you can order any quantity larger than that started. For example, if you were interested in 10 pecs of our green Tara wooden statue, you may order that, or any amount above 3 . you'll probably want to buy more than one item..Especially since you will find shipping cost more economical with the more items you buy - the cost per unit weight of shipping goes down dramatically with weight.
Why was my item/order cancelled
Your order was most likely cancelled because sometimes certain items will suddenly become out of stock and no longer be available. If this does occur, we will notify you within 24-48 hours about the cancellation and issue you a refund. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
Who pays the transfer fee for offline payments
Buyers are responsible for all fees charged by their local banks, Money Gram or Western Union agents.
As a returning customer, am I eligible for credit purchases?
We appreciate your loyalty; however, we regret to inform you that currently, we do not offer credit purchases.
What shipping options do you offer?
We offer a variety of shipping options to meet your needs, including standard, expedited, To accommodate various needs and preferences, we offer three main shipping methods for our customers: Courier Services, Air cargo And Sea Cargo. The available options and their costs will be displayed at checkout based on your shipping address.
How are shipping costs calculated?
Shipping costs are based on the weight and dimensions of the package, the destination, and the shipping method selected. We strive to offer the most economical and reliable shipping options and will provide a shipping cost estimate at checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping options and costs will be available at checkout. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the customer.
How long will it take to receive my order?
Delivery times depend on the shipping method you select and your location. Estimated delivery times will be provided at checkout. Please note that these are estimates and may vary based on factors outside our control.
How do I choose the right shipping option for my order?
The best shipping option depends on several factors, including the size and weight of your items, how quickly you need them, and your budget.
What happens if my order is delayed?
We do our best to ensure timely delivery, but sometimes delays occur due to weather, logistics, or other unforeseen circumstances. If your order is significantly delayed, please contact our customer service for assistance.
Can I change my shipping address after placing an order?
If your order hasn't been shipped yet, we may be able to update your shipping address. Please contact us as soon as possible. However, once an order is in transit, we cannot change the delivery address. When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
Why is my tracking number invalid
The tracking information normally appears after 1-2 days. If a tracking number is not searchable after this period of time, there are several possible causes. The shipping company hasn't updated the recent delivery information to their website.The tracking code was not correct. The parcel has been delivered a long time ago. Some shipping companies will renmove the tracking code history.If you cannot find a a tracking number after a long time, you can contact us.
If customs duties are incurred, who is responsible for them?
Customs duties, taxes, and any other additional charges required for importing goods into your country are not included in the item price or shipping cost paid to our shop. Customer Responsibility: The buyer is responsible for all customs duties, taxes, and any other charges that may be incurred during the shipping process. These charges are determined by your local customs office and we have no control over them nor can we predict what they may be.
Would you please declare the item with lower price for me please
Please kindly note that we will declare the package at lower value to avoid tax and most of them are safe. In case tax is charged by the Customs, customers will be responsible for the tax. Please check if you should pay any duty fee in your country. You are responsible of it, if it is required.
Is my shipping purchased items be protected by insurance
It totally depends on your choice. Any item you purchase from us is excluding shipping and delivery cost, insurance, and other costs which relates to shipping and delivery process and safety during the process.
What happens if my package is lost or stolen
We are not responsible for lost or stolen packages. However, we would be happy to assist you in filing a claim with your Shipping Company. Please contact Us.
What should I do if my order arrives damaged or incomplete?
If you receive a damaged or incomplete order, please contact us within a specified period (e.g., 48 hours) of receipt with photographic evidence. We will work with you to resolve the issue, whether it be through a replacement or refund.
Do you offer free shipping?
Yes, we are pleased to offer free shipping for orders over USD 500, exclusively within Kathmandu. This policy is designed to provide additional value to our customers who place larger orders.
Can I use my own shipping company for delivery?
We understand that some of our customers have preferences or existing accounts with specific shipping companies. While we have established partnerships with several carriers to offer a range of shipping options and rates, we are open to accommodating your needs.
How do I arrange for my shipping company to pick up my order?
After selecting to use your own shipping company and providing us with the necessary details, please arrange for your shipping company to pick up the order from our designated location. Communicate the pickup date and time to our customer service team so we can have your order ready and facilitate a smooth handover.
What is your return policy
If you received the wrong product, faulty or damaged item, please email within 30 days of the order date. We will gladly offer returns on new unused item(s) in original packaging within 30 days from your purchase date if you are in any way unsatisfied with your purchase. Buyer will bear all return shipping costs. All returned items will be throughly inspected and items must be unused. Once your return is received and inspected, we will process the refund. Please allow 7-10 business days for the return funds to appear in your account. Please read our full return policy
How do I exchange my item(s)
A: We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy. Please note: Return shipping charges are the customer’s responsibility.
What are non-returnable items
All items purchased sale or marked down cannot be returned or exchanged. Wholesale and Custom items purchases are final cannot be returned or exchanged.
Can I Cancel My Order
After you have placed your order, You can cancel an order within 48 hours of placing it After that 48 hour the order is sent into production and can't be cancelled. To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has sent into production, you will be unable to cancel it.
Do I have to create an account with Creative Hand Nepal to purchase online
You don't have to create an account to shop online with Creative Hand Nepal you can shop as a guest. The information we require from guests is used to process your order, but is not stored for future purchases. Please Read our privacy policy.
Do I have to pay a membership fee to shop at Creative Hand Nepal Wholesale
Creative Hand Nepal Wholesale does not require you to pay any membership fee's in order to purchase.
Who can purchase from Creative Hand Nepal Wholesale?
Anyone can purchase from Creative Hand Nepal Wholesale.
How can I set up a wholesale account
To create a wholesale account, go to the top of the page and click Wholesale Page .Setting up an Wholesale account with us is easy! please check our Wholesale information pages for details on how to register. (Under Registration & Forms you will find what you need).
Are there benefits to creating an account
When You sing up as a registered user you may have the benefit of reviewing all Past orders all Orders and editing Contact details .After you sign up as a registered Wholesale Account user you have added benefit of contacting us to get wholesale prices for All Order.
How do I view or change my account information
Log in your account. The "My Account" page displays your Account Info. You can add or change your account information from this page. You can change your password, change your billing address, add or change a shipping address, review your order history from this page.
I Forgot My Password. How Do I Retrieve it to Log In
You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If account is no longer active, please contact Us to update your account. 1. Go to our main page 2. In the Members Login box, click 'Forgot Password?'. 3. You will be taken to a form where you just have to enter your Email Address and click on 'Submit'. Your password will be sent to your via email.
Will you sell or rent my e-mail address information to others
We are always happy to offer help and advice to our customers. We pride ourselves on the knowledge we hold on the products on display and will look to find a solution, if one is not immediately apparent. We are happy to receive enquiries via Email, although it's often easier and quicker to telephone with your question, as this allows us to learn more about your specific requirements.
What makes your products handmade?
Each of our products is crafted by skilled artisans who use traditional and contemporary techniques. Unlike mass-produced items, our handmade products involve a personal touch, reflecting the unique style and passion of the creator.
Why are there slight variations between each product?
Due to the nature of handmade work, each item is one-of-a-kind. Variations in color, size, and design are a hallmark of the craftsmanship, making your purchase truly unique.
Are your materials ethically sourced?
Absolutely. We are committed to sustainability and ethical sourcing. We carefully select our materials to ensure they are environmentally friendly and ethically produced.
Can I request a custom or personalized order?
Yes, we love creating custom pieces tailored to your specifications. Please contact us with your ideas, and we'll work together to make them a reality. Note that custom orders may require additional time and cost.
How should I care for my handmade product?
Each product comes with specific care instructions to ensure its longevity. Generally, gentle handling and cleaning are recommended to preserve the quality and craftsmanship.
How do you ensure quality in your handmade products?
Our artisans take great pride in their work, adhering to high standards of quality. Each item is thoroughly inspected before shipment to ensure it meets our quality criteria and your expectations.
Is there any variation in color from what is shown on the website?
While we strive for accuracy in our photos, colors may vary slightly due to differences in monitor settings and the natural variation in materials
How long will it take to receive my handmade product?
Production times vary by item and complexity. We provide an estimated delivery time with each order. Keep in mind that handmade quality is worth the wait!
Why are handmade items often more expensive than mass-produced ones?
Handmade products demand a higher price due to several key factors: Time and Labor: Quality Materials: Skill and Expertise: Customization and Uniqueness:
Why is buying handmade important?
Supporting Artisans and Small Businesses: Your purchase directly supports the livelihoods of individual artisans and small businesses, contributing to local economies.